Law 365's Microsoft fluent legal experts help Microsoft Partners grow their business through quick, affordable and accessible legal services.

Commercial Legal Services

Our experienced commercial lawyers have got you covered with expert advice, rapid contract review and timely negotiation.

HAPPY 365

Employment services and people development combined to create HAPPY 365 - designed to help you grow a happy workplace.

Top visited contracts and agreements

View our most popular contracts, where we break down legalese, and reveal the FAQs Microsoft Partners are asking us.

Helping Microsoft Partners grow with less risk

Inside the UK's Top Microsoft Partners

Microsoft Partner Insights Front Cover 350 x 483

 

Managed Services Contract (MSC)

Also known as a Managed Services Agreement

Why you need a Managed Services Contract (MSC)

If you are a Managed Services Provider then the Managed Services Contract (MSC) is the perfect tool for you! You need a contract that will lock in the fundamentals of the services you provide and that can be used time and time again for every new client you take on. A contract that provides a clear understanding of obligations, payment, termination, and liability.

If you’re providing support and/or managing systems, you’ll need to ensure that your template is tailored to your needs. Support terms are different from build terms, so you’ll need a specialised approach – we can help you with that.

Speak to an expert

What is a Managed Services Contract (MSC)?

The Managed Services Contract is the terms and conditions of your business ventures. It provides the Client with the answers to everything from response times and service levels to payment structure and responsibilities.

It’s ideal for medium-sized deals, where your customer may already have some in-house capability or the service is not business critical.

Speak to an expert

Frequently Asked Questions

Q: Can a customer cancel a Managed Services Contract?

A: Yes. A Managed Services Contract will outline all scenarios and procedures for terminating an agreement. It is, of course, not as straightforward as clicking “cancel” like you would for normal subscriptions. If either party could terminate for convenience, the other party could be left financially exposed. In our MSC for instance, a party must give 3 month’s notice to cancel the “auto-renew”.

Q: What is the difference between a Managed Services Contract and a Master Services Agreement?

A: Both documents can be referred to as an MSA. However, Managed Services Contracts are specifically for Managed Services. A Master Services Agreement can instead be used for a wider range of projects whilst still providing a foundation of terms and conditions.

Q: Can a Service Level Agreement (SLA) be used instead of a Managed Services Contract?

A: An SLA created for managed service providers (MSPs) usually details response time to fix faults, fees, details on down time, and normally works alongside an MSC. For an SLA to be as thorough and comprehensive as a full MSC they would have to be another 40 pages long! And that is fine, if you only have one or two Clients to work with… Most Microsoft Partners use one MSC for all their clients, only redrafting the smaller SLA; this way is the most time efficient.

Ask our experts a question

Table of contents

View the contents of the Managed Services Contract

Sample table of contents

Key facts

Get the key facts for the Managed Services Agreement

Get the key facts

Contact the Law 365 team about this policy

For these Microsoft Partners

  • Managed Services Provider
  • ISV, Software, Apps and IP
  • System Integrators Professional Services Consultancy Partners
  • Hosting Partners
  • Licensing Partners

Do you have a legal question for us? 

Whether you're just getting started, need a template package or looking for legal help as an annual subscription, we're here to help with any questions you may have.

Our mission is to help you succeed, with less risk. Book a free no obligations teams call or get in touch.

What are you waiting for? 

Talk to an Expert

This is a 'Forever template'

We will continually update this template with the frequent Microsoft updates such as CSP and other flow down terms, plus we will update the relevant terms to ensure you can claim as many rebates as possible, and get recognised by Microsoft such as CPoR, (Claims Partner of Record) DPoR (Digital Partner of Record), and PAL (Partner Admin Link).

We will also continually update this template as the law changes, for example, GDPR (General Data Protection Regulation) and the effects of Brexit on our laws, as we untangle ourselves from the European Union.