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View our most popular contracts, where we break down legalese, and reveal the FAQs Microsoft Partners are asking us.

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Cloud Service Provider Customer Agreements (CSP)

Why you need a Cloud Service Provider Customer Agreement

Microsoft Cloud Service Providers (CSPs) need to have a contract in place with their customers that flow terms set by Microsoft between all three parties. This agreement will determine the scope of engagement, licencing and fees.

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What is a Cloud Service Provider Customer Agreement?

Microsoft CSPs offer their clients different licences and support services. This makes it important to have a CSP Customer Agreement that works with your unique offering. It is difficult to find an online template to suit these specific needs... fortunately Law 365 work with CSP everyday!

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Frequently Asked Questions

Head over to our Ask our experts a question section to see the FAQs around NCE and CSP, including:

  • What is the NCE programme?
  • Is NCE replacing CSP?
  • Can customers stay on CSP?
  • Can licenses be cancelled on the NCE program?
  • Will customers get a full refund if they cancel within 72 hours?
  • Can NCE licences be decreased during the term?
  • What does NCE and CSP mean for your contracts?
  • Is there any way around the inflexibility of NCE cancellation or subscription changes?

Table of contents

View the contents of the Cloud Service Provider Customer Agreement

Sample table of contents

Key facts

Get the key facts for the Cloud Service Provider Customer Agreement

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For these Microsoft Partners

  • Managed Services Provider
  • ISV, Software, Apps and IP
  • System Integrators Professional Services Consultancy Partners
  • Hosting Partners
  • Licensing Partners

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This is a 'Forever template'

We will continually update this template with the frequent Microsoft updates such as CSP and other flow down terms, plus we will update the relevant terms to ensure you can claim as many rebates as possible, and get recognised by Microsoft such as CPoR, (Claims Partner of Record) DPoR (Digital Partner of Record), and PAL (Partner Admin Link).

We will also continually update this template as the law changes, for example, GDPR (General Data Protection Regulation) and the effects of Brexit on our laws, as we untangle ourselves from the European Union.