Law 365's Microsoft fluent legal experts help Microsoft Partners grow their business through quick, affordable and accessible legal services.

Commercial Legal Services

Our experienced commercial lawyers have got you covered with expert advice, rapid contract review and timely negotiation.


Employment services and people development combined to create HAPPY 365 - designed to help you grow a happy workplace.

Top visited contracts and agreements

View our most popular contracts, where we break down legalese, and reveal the FAQs Microsoft Partners are asking us.

Helping Microsoft Partners grow with less risk

Inside the UK's Top Microsoft Partners

Microsoft Partner Insights Front Cover 350 x 483


Software as a Services (SaaS)

Why you need a Software as a Services Agreement

If you provide Software as a Service (SaaS), then you'll need to create an agreement between you and your clients to define the rules, responsibilities and financial terms for the use of your services in a legally binding document.

Speak to an expert

What is a Software as a Services Agreement?

The perfect SaaS agreement will be one that you can use for all your clients, so it needs to be thorough and concise. The agreement should determine the terms and conditions of the use of your software, including subscription, payment, liabilities maintenance and termination.

Speak to an expert

Frequently Asked Questions

Q: What is the best definition for SaaS software?

A: SaaS software are cloud-based apps that are licensed and distributed to users via the internet. Commonly used SaaS software includes Zoom, Microsoft 365 Cloud and many Content Management Systems. The global Software as a Service market was  valued at $157 billion in 2020.

Q: Why is the SaaS model better than traditional software licencing?

A: The answer is all about retaining control over the product. With the SaaS model, the product does not reside with the end user, they access it via the cloud. This means you as the developer can constantly improve your product, fix bugs, install upgrades and have better security with an oversite of who is using your product, and how.

Q: What are the services included in a SaaS Agreement?

This varies company to company. The basic service is hosting the software and customer data on the supplier’s servers. Some companies might work with a “there is the product, have fun!” approach, while others may offer additional services like customer support, training and maintenance.

Ask our experts a question

Table of contents

View the contents of the Software as a Service Agreement

Sample table of contents

Key facts

Get the key facts for the Software as a Service Agreement

Get the key facts

Contact the Law 365 team about this agreement

For these Microsoft Partners

  • Managed Services Provider
  • ISV, Software, Apps and IP
  • System Integrators Professional Services Consultancy Partners
  • Hosting Partners
  • Licensing Partners

Do you have a legal question for us? 

Whether you're just getting started, need a template package or looking for legal help as an annual subscription, we're here to help with any questions you may have.

Our mission is to help you succeed, with less risk. Book a free no obligations teams call or get in touch.

What are you waiting for? 

Talk to an Expert

This is a 'Forever template'

We will continually update this template with the frequent Microsoft updates such as CSP and other flow down terms, plus we will update the relevant terms to ensure you can claim as many rebates as possible, and get recognised by Microsoft such as CPoR, (Claims Partner of Record) DPoR (Digital Partner of Record), and PAL (Partner Admin Link).

We will also continually update this template as the law changes, for example, GDPR (General Data Protection Regulation) and the effects of Brexit on our laws, as we untangle ourselves from the European Union.