Training and empowering the staff, and setting the directors free
Law 365 were engaged by Content+Cloud to review all the processes and documents involved from ‘quote to cash’.
This meant a full review of all documents -- from proposals, Letters of Engagement (LoE), Statements of Work (SoW) and contracts such as Master Services Agreements (MSA), Software Licencing Agreements for Intellectual Property, to Managed Services and Support Agreements.
Harmonising the agreements was undertaken as the initial task, which then quickly moved onto simplifying and speeding up processes.
Process improvements were implemented so that contractual processes never slowed a deal down. The new contracts were simpler to negotiate and easier to understand, helping both C+C and their customers reach agreement faster.
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