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Can NCE licences be decreased during the term?

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No. One of the key differences between the Cloud Solutions Provider platform and New Commerce Experience programmes is that customers are now locked in for the period in which they’ve subscribed to. Licence subscriptions cannot be decreased, unless a change is made within the initial 72 hours of placing the order.

Licence subscriptions can be increased at any time during the term – however, it’s really important to note that once licence subscriptions go up, they cannot go down. This means that if you start the year with 10 licences and increase to 50 during your annual term, your only flexibility in movement is upwards - you cannot decrease your subscriptions back down to 10 licences – once you’ve increased the number of subscriptions cannot go below this.

Customers who opt for the 1 monthly term will be able to change their licence numbers on a month by month basis (but not between 73 hours and the end of the month). Regardless of whether the licences are in use or not, they will be payable up until the end of the term.

Further reading

See our How will changes to the CSP program impact Microsoft Partners? blog for more details on how you could be impacted, or submit you're own question using the form below.

Also see more FAQs on NCE and CSP:

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