ITlab Case Study

In-house seeks external support from tech specialists Law 365
ITlab brand logo

Outsourcing onerous legal work

IT Lab had a good internal team with an in-house counsel. However, as the company was growing and acquisitive, there was already a huge amount of work to do for the in-house team.

After meeting Law 365, it made sense to outsource the commercial contract negotiations to allow the in-house team to focus on everything else.

The specialist Microsoft legal knowledge that Law 365 has, as well as the knowledge around IP and specific software agreements meant that IT Lab knew they had a trusted partner to work with their sales teams to rapidly negotiate contracts and ensure sales were not slowed down.

Acquiring means standardising 

IT Lab were acquiring companies and therefore needed to standardise contracts across the various different companies.   

Law 365 helped audit existing contracts and processes. They then updated, standardised and/or rationalised the suite of contracts and provided training on the new, improved contracts and procedures.   

This is an onerous but necessary task to undertake to simplify and unify contracts managed this process.   

Law 365 also helped with the novation of contracts and managed supplier and customer issues as they arose. 

IT Lab

IT Lab are a private equity backed Managed Services provider, primarily focussed on Microsoft technology and have the majority of their clients are Small and Midsized Businesses (SMB or mid-market. 

They are a Microsoft Partner and run their managed service and support functions from London, Manchester, Milton Keynes and South Africa.  They have an award-winning Security Operations Centre (SOC) and provide 24x7 managed support and security services for the majority of their clients.

  • £45,000,000+ Turnover
  • 500+ Employees

ITlab Key Technology Partnerships

Mimecast 401 x 250 trans colour
Citrix 401 x 250 trans colour
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Services Delivered by Law 365

  • Audit and review of current processes
  • Process Improvements - reducing deal close time
  • Contract Review and Negotiation
  • Hosting templates
  • Transfer of Undertakings Protection of Employment Regulations (TUPE)
  • Quotation Documents
  • Statement of Work (SoW)
  • Non Disclosure Agreement (NDA)
  • Terms and Conditions (T&Cs) 
  • Back to Back Agreements
  • CSP Agreement
  • Letter of Agreement (LoA)


Kim Simmonds, CEO and Founder, Law 365

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